Support
How can we help?
Answers to common questions, quick fixes, and a real person at the other end of the email.
Before you write
Please tell us which app, which device (for example Apple Watch Series 10, iPhone 16 Pro), the system version and the app version. You find the app version at the bottom of the app's settings.
Quick fixes
The workout is not saved to Apple Health
Allow the app to write workouts: on iPhone open Settings → Health → Data Access & Devices, choose the app and turn on all categories. Also check that "Track as workout" is on in the app's settings on the watch.
Double Tap or Wrist Flick do nothing
Turn on Gesture Scoring in the watch app's settings. Double Tap needs Apple Watch Series 9, Ultra 2 or newer. Wrist Flick has to be a quick turn away and back; leave gestures off if you wear the watch on your playing arm.
I can't hear the score
Check that "Announce score" is on, the silent mode is off and the volume is up. On Apple Watch the voice plays through the speaker or connected AirPods.
The app is missing on my Mac or iPad
One purchase covers all devices. Open the App Store on the Mac or iPad with the same Apple Account and download it from your purchases. Mac App Store: search for the app name.
Refunds
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
Like the app?
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